Support

We’re here to help you get the most out of Twelvana — one day at a time.

In crisis? Reach a real person now

Twelvana is a supportive companion, not an emergency service. If you’re in crisis or may be in danger, contact your local emergency services, or in the U.S.:

• 988 — Suicide & Crisis Lifeline (call or text, 24/7)
• 1-800-662-4357 — SAMHSA National Helpline (free, confidential, 24/7)

Contact us

Questions, or trouble with the app? Email hello@squatchfootmedia.com. If something isn’t working, include your device model and OS version so we can help faster.

Getting started

• Set your sober date to start your day count and milestones.
• Open the app each day for a gentle check-in.
• The Guide (the Talk tab) is there for hard moments — it’s not a therapist, sponsor, or doctor, and it will point you toward real help when it matters.

Managing your subscription

Any subscription is billed through the Apple App Store or Google Play. Manage or cancel it in your device’s store account settings, and use Restore purchases in Settings on a new device.

Your privacy

Your recovery data stays on your device. See our Privacy Policy for the details, including how the Guide handles messages.